At WOOBRIDGE, we are committed to providing products that perform as promised. If you're not happy with your purchase for any reason, let us know and we'll make it right. All WOODBRIDGE products are sold as new and covered by our standard manufacturer warranty. However, we accept returns or exchange for most items within 30 days of receipt and in original condition, whenever you are not satisfied with the product or change your mind. But you are responsible for the return shipping cost and a 15% restocking fee if no quality issues are involved, the return item MUST be packed in the original package with complete accessory inside and non-installed.

Return Instructions

1.Buyer must send email to help@woodbridgebath.com and request for return authorization before shipping back the return, follow the return instructions, and ship the product back to our warehouse. Return without authorization will not be processed.

2.For remorse return, buyer is responsible for the return shipping cost and agrees to pay a 15% restocking fee per item in your order. This charge may be made in advance or deducted from your credit.

3.For defected or quality return, WOODBRIDGE will provide return shipping label at our cost and the buyer MUST send out the return to us no more than 10 business days.

4.All returned items must be in the original packaging, show no sign of physical damage or parts shortage; this may affect the amount credited on your return.

5.Products received over 30 calendar days are not returnable and exchangeable.

6.Products that have been modified and installed cannot be returned or exchanged.

All refunds will be credited back to its original payment method; Refunds are generally issued within 3-5 business days after receipt of the returned products. No refunds or exchanges will be processed before receiving your returned products.